I've been with Wesbanco for about a year now (not by choice, they bought out the company I was with) and I can't help to sit back and laugh at this operation they have going. It's been a continuous cycle of unorganized chaos with them!
The day the change from Your Community Bank to Wesbanco was to take effect, Wesbanco lost my account during the transfer. I happened to be traveling at the time this happened and couldn't do anything about it until I was back in town. Talk about starting off on the wrong foot! I've also started to worry about my security with them a lot recently!
Just a couple weeks ago I went on vacation to the Dominican Republic and used my debit card twice at the Punta Cana airport before getting on our flight to head home. I never alerted them about our trip before we left and assumed they would either decline the transaction or cut the card off shortly after. I didn't plan on using it while we were away but it was more convenient than pulling out cash at the time and I was quite shocked that back to back transactions in another country were approved. I was curious to see if they would pick up on the unusual activity at all so I used it 3.5 hours later at our layover in Atlanta, and again a couple hours later when we landed in Lexington, and again in Louisville and Etown while driving home.
Within 11 hours I used my card in 6 different locations in and out of the country and my card was not once flagged. That's scary. The company before would flag my card and alert me if I forgot to tell them that I was going on a weekend trip just a couple hours away and I like that security! Wesbanco doesn't give a care if someone travels the globe in a day racking up charges.
Another thing that really urks me is the amount of time transactions take. I'm pretty sure banks in the 70's had a faster turn around time. And on top of that the text alerts are super delayed. I set it up to where I'm supposed to get a text alert if a transaction greater than $250 takes place.
That's unnormal for me to spend that amount in one setting so I did this for my security.
But the few times I have made a large purchase I did not get a text alert on it until at least 2-3 days after the fact. Makes the whole thing pointless....
Product or Service Mentioned: Wesbanco Banking Service.
Reason of review: Poor customer service.