WesBanco
WesBanco Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WesBanco has 1.4 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Harrison banking center staff are great, Only pro is location.
Cons: How they do business, Incompetency, Total nonresponsiveness.Recent recommendations regarding this business are as follows: "Tread lightly", "Donโt do it", "Run, do not walk away from this bank!", "Do not use WesBanco for a mortgage loan.", "This bank is good for folks that move in life at a slow pace if you are a "right now" kind of banker not for you".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WesBanco has 1.4 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Harrison banking center staff are great, Only pro is location.
Cons: How they do business, Incompetency, Total nonresponsiveness.Recent recommendations regarding this business are as follows: "Tread lightly", "Donโt do it", "Run, do not walk away from this bank!", "Do not use WesBanco for a mortgage loan.", "This bank is good for folks that move in life at a slow pace if you are a "right now" kind of banker not for you".
Most users want WesBanco to offer a solution to their issues.
Media from reviews
Thy bought up a local bank chain.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUrgent question
Preferred solution: /
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Verified Reviewer | Moundsville, West VirginiaResolved: 9 day hold
Company fixed the issue and I have been provided with apology. In service agreement it said it was up to the tellers discretion even though the private banker told me they would be able to call the bank that had issued the check and speed along the process.
Instead I had to wait 9 business days 4 weekend days a holiday and to top it all off I had to wait til midnight on the 9th day for my money to be cleared. They wouldnโt even release the 225 they are supposed to release so you arenโt completely broke
Preferred solution: Full refund
User's recommendation: Donโt do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible security process
So a couple things the Personal center that I go to in my hometown I love however, I got my stipend check from my college and I used the mobile banking app to deposit the check. I waited two days and the amount was made accessible.
I started using the money and then that evening, my account was locked and they told me when I called after hours line That someone was trying to log into my account Thats why it was locked well the next day I called and they said that it was locked because they thought the school check was fraudulent well they allowed me to access the money and I was using the money and then after I had been using the money throughout the day they put a hold on the check and then took money from my paycheck to hold the full $800 stipend check that they had already made accessible to me and now theyre telling me that I have to wait five days for the check to clear it makes absolutely no sense and no one can give me any answers so at this point in time because they tapped into my paycheck, I now have to choose between paying rent or groceries and gas money I forgot to mention that when I called the banking center I usually go to she said the email that the security department sent said they just needed confirmation questions answered which were where did the check come from? What is it for and was I expecting it?
I answered every question as yes and they still are holding my money from me! I am very irritated
- Harrison banking center staff are great
- Terrible systems set in place
- Customer phone line staff are terrible
Preferred solution: I want my money, returned to me, and it would be nice if they give me an something to stay banking with them and the grief they are causing because of this nonsense
User's recommendation: Tread lightly
Creating online account
Took money out of my account to pay another
User's recommendation: Run, do not walk away from this bank!
Inquiry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | York, PennsylvaniaPoor Communication with Mortgage Loan
If I could give Wesbanco less than 1 star, I would. My husband and I are having a new house built in York, PA and Wesbanco was one of two mortgage lenders our builders recommended as preferred lenders.
My husband and I DO NOT recommend Wesbanco! After discussing the mortgage options with a few lenders, we decided to go with Wesbanco because of the lower loan rate and the friendliness of Daniel Murtaugh, the current Vice President. Once committing to them for our construction to perm 10/1 ARM loan though, Wesbanco fell through with all communication. We were subsequently contacted by various people from the bank, asking for a wide variety of information and documents from us leading up to settlement, but when we responded with questions, we usually received no response.
They wanted a lot of information that we as the buyers, not builders of the house, had no idea of the answers. We would email and call the bank, with little to no response. As first time buyers with this type of loan, we had little to no support or help from this bank in the process. And when we met for settlement, we were all waiting on them to finish their paperwork before we could settle, and there was no one from WesBanco present to represent/help!
We couldn't even get ahold of anyone when we reached out to them during settlement! How embarrassing! We also were required to open a bank account with them in order to get 0.25% of a lower loan rate, but opening that account was an absolute nightmare. We informed our realtor and construction company that we highly do not recommend Wesbanco for any of their customers.
Hopefully our mortgage loan gets bought out by a bigger company. We are done working with Wesbanco!
User's recommendation: Do not use WesBanco for a mortgage loan.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMoney was taken from my savings account without my consent
Preferred solution: Full refund
User's recommendation: Do not open two accounts with wesbanco they will take money from your accounts without notifying you
Customer
User's recommendation: This bank is good for folks that move in life at a slow pace if you are a "right now" kind of banker not for you
They are thieves
- Are the cons
Preferred solution: No
User's recommendation: RUN!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Aliquippa, PennsylvaniaTo stop a payment on the last transaction
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaTo many problems
I first had My Community Bank, before Wesbanco bought them out, and I loved My Community Bank. From day 1 of the switch I have had nothing but problems and 9 out of 10 times get in contact with rude employees who never have the answers.
I'm just going to post about the problem I have this week with Wesbanco. Last Friday I received a $500 bonus from work, and beings that I was at work and it was a paper check, I wasn't going to be around a physical site, so I decided to use mobile deposit. Come Monday my check still hadn't cleared my account so I called. I was told that IT was having problems and it should be cleared by tues at noon.
Its Tues and still no $$!! I call back and Anne tells me that they don't know when it will be back up. She then started to argue with me about being told it would be fixed by 12 tues!Tues!! So I said I'll just bring my check to a facility and cash it.
I was told no, I cannot do that!!
So I'm not able to cash a check that is rightfully mine, the check is good, just because they have a mess up, and they have no idea when it will be fixed and no plan to help me with my check!!! This isn't the first time I've had problems with mobile deposits either..its the second time I've had problems and I've only used it twice!!!!
- Hrs of service
- Bad customer service
- Slow service
Preferred solution: Deliver product or service ordered
User's recommendation: Use a different bank
Change my address on my account
Approve card transaction
I am a unhappy customer
User's recommendation: Go to a smaller bank
About
WesBanco is a multi-state, bank holding company located in Wheeling, West Virginia. Company was founded in 1870. During the years of existence company has built a strong reputation of reliable and trustful bank that always strives to improvements. Currently WesBanco operates 111 banking offices in the states of West Virginia, Ohio and Pennsylvania; also it operates an insurance agency and a full service broker/dealer. WesBanco provides such services as internet banking, checking, savings, time deposits, credit cards, loans, mortgage lending, IRA for personal banking. WesBanco offers business banking as well. Company has special trust and investment program that include trust services, investment management, retirement planning, WesMark funds, and qualifications.
WesBanco is ranked 281 out of 1245 in Banks category
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I have a credit union that does accounts this way.