458 views
New Reviewer
4 comments

My husband and I stopped to use the atm on the way to Fiesta Jalisco, as we usually do. The atm became jammed and kept $20 of the $100 we requested.

We practically had to wrestle the $ out of the machine. We have used this atm on several occasions and never had this problem, so we went inside for help. Right from the start we were treated as an inconvenince by the female caucasian, long haired brunette, and that was even before she realized we didn't have an account there. Now mind you, there were no other customers in the bank at that time.

First she pulled out a stack of paper work for us to fill out as she sighed and rolled her eyes. Then we told her didn't have an accout there. She then proceeded to tell us they couldn't help us and that we would have to file a complaint with our bank. We asked them to put an out of service sign on the atm to prevent future customers from having the same problem.

She refused with a negative attittude. My husband asked to speak to the bank manager. My husband started to walk into his office to tell him about his atm and he yelled at my husband that he was on an important phone call. He agressiviely got up from his desk and started to come toward my husband.

I couldn't believe it! I was in shock that a bank manager would yell at a client. He obviously was on a personal call because a bank manager certainly wouldn't act that unprofessional while on a business call. He proceeded to agressively come toward my husband and my husband warned him not to come any closer.

At this point the manager called for the employees to call the police. At this time I am dumbfounded as to why? These people are crazy. I told the caucasian brunette that she didn't have to act like such a and she agressiviely came toward me and stopped about one foot from me and started yelling at me.

It was definitely too close for comfort. I just hope that all of this is caught on tape so that the corporate management can review the tape when they investigate our complaint. These employees need training in empathy and customer service. If they had shown one ounce of empathy they may have been able to turn the negative experience of their atm "eating" our money into us becoming a new customer.

I myself have worked for Bank One and Discover card and have never witnessed anything like this in my life.

I just want to warn as many people as I can of our negative experience with WesBanco so they don't have to go through the same thing.

Location: Columbus, Ohio

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I bank in a small town where everyone knows everyones business. It is a Wesbanco bank in Pine Grove, WV in Wetzel County.

The women who work in that bankare not only rude they are the gossip center of the town. These women have made me wait for service because the were discussing peoples personal business with another customer.

One of the employees in that bank was upset with my wife andnow none of themtreat me right and they are just hateful to my wife. We plan to pull our money out of this bank because of these women.

Guest

I also wrote a blog on the yellow pages.com if you would like to defend yourself anonym onously on that website also! LOL!

Guest

It is all on tape and is being investigated by the central Ohio regional manager. As a full time practicing RN I have very little time and would not waste such writing a "false" blog as you are insinuating.

Word of mouth goes a long way... Even in the banking industry!

I will continue to tell every coworker (nurses, doctors, etc.), family, friends, and aquantances of my negative experience with Wesbanco on E. Dublin Granville Rd located in Columbus Square in Columbus OHIO.

Guest

Lol..Being in the banking industry for 20 years, and coming across this article, I just felt the need to comment. Being a former bank manager myself, I can say first hand, I have threatened to call the police on someone only when the situation warranted it, which was very rare.

After reading your article, it sounded senseless as to why an employee would treat you so rudely for no apparent reason at all, and why a bank manager would "yell" or threaten to call the police, unless your actions warranted it. So let me get this straight.

You said that you told the brunette that she didn't have to act like such a " ", (it blocked the word although I can imagine what it might be), and your husband was being loud and disruptive and barging in the manager's office enough to warrant him to want to call the police, and you honestly want people to believe you did nothing wrong in this situation? Why don't you try telling the full facts of the situation as they really occurred, and then people can have a fair chance in deciding who was really "crazy?" Maybe you should look at this as an opportunity to learn from your actions on how to act when you enter such an institution in the future, and then you won't have to feel embarrassed when a manager threatens to call the police on you.

WesBanco Reviews

  1. 36 reviews
  2. 4 reviews
  3. 3 reviews
  4. 2 reviews
  5. 0 reviews
WesBanco reviews